Refund Policy

At Shopfast, customer satisfaction is our priority. We offer refunds in accordance with the following policy.

1. Eligibility for Refunds
1.1. Refunds are applicable only for eligible returns within 7 days of delivery.
1.2. The product must be unused, undamaged, and in its original packaging with all accessories and tags.
1.3. Digital products, services, and perishable goods (e.g., food items) are non-refundable once delivered.

2. Refund Process
2.1. To request a refund, contact support@shopfast.com.bd or call +880-1880-503878 with your order details.
2.2. Upon approval, the item must be returned to our designated address.
2.3. Once we receive and inspect the returned product, we will notify you about the refund status.

3. Refund Timeline
3.1. If approved, refunds will be processed within 7-14 business days.
3.2. Refunds will be credited via the original payment method (e.g., bank transfer, mobile banking, or store credit).

4. Non-Refundable Situations
4.1. Items that are damaged due to customer misuse or missing accessories will not be refunded.
4.2. Orders canceled after shipment dispatch are not eligible for a refund.
4.3. Any discounted or promotional items may be non-refundable, as per offer terms.

5. Shipping Costs
5.1. Return shipping costs are the responsibility of the customer unless the return is due to a ShopFast error or defective product.
5.2. If a refund is approved, the shipping cost (if applicable) may be deducted from the refund amount.

For further assistance, reach out to our customer support team.

📞 +880-1880-503878
📧 support@shopfast.com.bd
📍 69/D/1, Dhanmondi 6A, Dhaka-1209

Thank you for shopping with Shopfast!